This Privacy Policy describes how Brian Schoonover and his team at ERA First Advantage Realty, Inc. ("we," "us," or "our") collect, use, share, and protect information you provide through our website, forms, phone calls, text messages, and email communications. By submitting your information through our website or contacting us, you agree to the terms outlined below.
1. Information We Collect
When you fill out a form on our website, call us, text us, or otherwise communicate with us, we may collect:
- Contact information — your name, email address, phone number, and mailing address.
- Property information — details about a home you're considering selling, including address, condition, timeline, and price expectations.
- Communication records — phone call logs, text message history, and email correspondence between you and our team.
- Website usage data — pages viewed, time spent on site, referring URL, browser type, and device information (collected automatically via standard analytics tools).
2. How We Use Your Information
We use the information you provide to:
- Respond to your inquiries about selling your home or our real estate services.
- Deliver the free reports, market updates, and resources you've requested.
- Schedule consultations, listing appointments, and follow-up conversations.
- Send you relevant updates about your real estate goals, market conditions, and our services.
- Improve our website, marketing materials, and client experience.
- Comply with applicable laws, regulations, and real estate industry requirements.
3. Communication Consent (TCPA Disclosure)
By submitting your contact information through any form on this website or by initiating contact with us, you provide your express written consent to be contacted by Brian Schoonover and/or his team via:
- Phone calls (including from automated dialing systems)
- SMS and text messages (including automated and AI-powered messaging systems)
- Pre-recorded voice messages
at the phone number(s) and email address(es) you provided, even if those numbers are listed on a Do Not Call registry. Consent is not a condition of purchase or of receiving our services. Message and data rates may apply. Message frequency varies based on your engagement and stage in the real estate process.
Opting out: You may opt out of text messages at any time by replying STOP to any message you receive from us. You may opt out of email communications by clicking the "unsubscribe" link in any email or by contacting us directly. For phone call opt-outs, simply let us know during any conversation or contact us using the information below.
4. Information Sharing
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:
- With members of our real estate team who are directly involved in serving you.
- With service providers (such as email platforms, CRM systems, and SMS providers) who help us operate our business — and only to the extent necessary for them to perform their services.
- With other licensed real estate professionals when relevant to facilitate a transaction you've engaged us in.
- When required by law, court order, subpoena, or to protect our legal rights.
- In connection with a business transfer (e.g., merger, acquisition, or sale of assets).
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar tracking technologies to understand how visitors use our site and to improve the user experience. These tools may collect information such as IP addresses, browser type, pages visited, and time spent on the site. You can disable cookies through your browser settings, though some features of the site may not function properly if you do.
6. Data Security
We take reasonable steps to protect the information you share with us using industry-standard security practices. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as necessary to provide the services you've requested, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information at any time by contacting us using the information below, subject to any legal record-keeping requirements that may apply.
8. Your Rights
Depending on where you live, you may have certain rights regarding your personal information, including:
- The right to access the information we hold about you.
- The right to request correction of inaccurate information.
- The right to request deletion of your information.
- The right to opt out of certain uses of your information.
To exercise any of these rights, please contact us using the information below.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we'll update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us directly:
Brian Schoonover is a licensed real estate professional with ERA First Advantage Realty, Inc. Equal Housing Opportunity.